Terms & Conditions

Welcome to Agencies Turquoise. By accessing our website or placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

Order Confirmation

Once your order has been placed, you'll receive an order confirmation by email.

Please review your confirmation carefully and contact us immediately if any information is incorrect.

Agencies Turquoise cannot be held responsible for delivery issues caused by incorrect customer information provided during checkout.

Prices & Payment

All prices displayed on our website are inclusive of VAT for customers within the European Union, unless otherwise stated.

For deliveries outside the European Union, local taxes, customs duties, and import fees may apply. Please refer to our Customs & Duties Policy for further information.

Available payment methods are displayed at checkout.

Payments are securely processed through our authorised payment providers, including Klarna where available.

Product Information

We strive to present our products as accurately as possible.

However, colours may vary slightly depending on your screen settings and device.

Many of our products are handcrafted, hand-printed, embroidered, or made from natural materials. Small variations in colour, texture, print placement, or finish are part of the product's unique character and should not be considered defects.

We reserve the right to correct any typographical errors, pricing mistakes, product descriptions, or other inaccuracies on our website without prior notice.

Product availability is subject to stock levels.

Intellectual Property

All content on this website—including text, photographs, graphics, logos, product descriptions, and design—is the property of Agencies Turquoise unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

To the fullest extent permitted by applicable law, Agencies Turquoise shall not be liable for indirect, incidental, or consequential damages arising from the use of our website, products, or services.

Nothing in these Terms & Conditions limits your statutory rights as a consumer.

Force Majeure

Agencies Turquoise shall not be held liable for delays or failure to fulfil its obligations due to circumstances beyond our reasonable control.

Such circumstances include, but are not limited to, natural disasters, pandemics, war, governmental actions, labour disputes, transportation disruptions, power failures, supplier shortages, or other events that make production, delivery, or fulfilment impossible or commercially unreasonable.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Sweden.

Any disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the Swedish courts, unless otherwise required by mandatory consumer protection legislation.