RETURN CONDITIONS
All customers have 14 days from receiving their order right to return or report damaged items. Items must be returned in same condition as received with all tags intact followed by your packinglist. We credit your returns directly once received and administrated.
RETURN ADRESS
AGENCIES TURQUOISE
JÄRNVÄGSGATAN 1
645 31 STRÄNGNÄS
SWEDEN
ORDER CONFIRMATION
After placing your order, you will receive a confirmation e-mail from us. We recommend you to carefully read through your order confirmation and save it for future contact. agencies turQuoise is not responsible for incorrect personal information that might lead to problems with delivery, or other issues. If there are any typing mistakes or other errors, we recommend you contact our customer service immediately.
PRICE AND PAYMENT
Every product is shown including tax except for purchases from non EU-countries when taxes are deducted from the total order. See information below in CUSTOM AND DUTIES. You can find the total price including delivery fees in the shopping cart. Our partner KLARNA guarantees that every purchase will be safe and that your card information is protected with 3D-secure. In Sweden, Norway, Denmark and Finland customers have the option to pay with Klarna. Your delivery note, i.e. receipt, will be sent to you with your order. Please note, payment is only debited from your card at time of dispatch. Please see the Customs and Duties section if ordering from a non-EU country.
BUY ONLINE PICK UP IN STORE
You will receive an e-mail confirmation when your order is ready for pick-up. Photo ID and/or delivery note is required for store pickup, courier needs both IDs. An order that hasn’t been picked up within 14 days will be annulled, and the payment of choice will be credited.
PICK UP ADRESS IS
AGENCIES TURQUOISE
JÄRNVÄGSGATAN 1
645 31 STRÄNGNÄS
DELIVERY
You will receive a delivery confirmation and tracking number by e-mail as soon as we ship your order.
Sweden: 1-4 business days
. Norway: 1-9 business days. Outside of Sweden within EU: 1-9 business days.
Outside of EU & rest of the world: 4-9 business days. These delivery times does not include any delays that might happen with your freight partners.
All our deliveries are made by DHL Freight and PostNord. You will receive a notice by e-mail and/or text-message when the order is ready to be shipped and once your order is delivered at your nearest DHL & PostNord pick-up point. Our couriers will always try to deliver at your nearest pick-up point, if it’s possible. If your package will be delivered to your door it normally requires your signature.
CUSTOMS AND DUTIES
When ordering from a non-EU country the tax is deducted from the total order.
An additional cost will be issued the customer when parcel has arrived at the destination. When you buy a product from us from a non-EU country you effectively become an importer and become liable to Customs and Excise Duty as well as VAT payments, DDU (Delivery Duty Unpaid). Product prices are exclusive of all taxes and duties in these cases. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the exact amount , we advise you to contact your local customs office. For Norway this additional amount is appx 40% of the total order value. We recommend you to shop from our local retailers to avoid this ecxcess cost.
Find your closest retailer from our shop locator at site footer of our page.
TRANSPORT DAMAGE OR LOST IN TRANSIT
Most of our shipmets are insured against theft and damage while the package is in transit between agencies turQuoise and your shipping address. It is important that you promptly report any damage or lost goods to us. If the package is damaged immediately notify the carrier. Once you have signed for/received your package it will not be covered by our insurance.
PRODUCT INFORMATION
Please have in mind that we can’t guarantee that our photos will reproduce the exact same true appearance of the product. We are doing our best to give your correct look of the product. Note that all most prints are hand printed and/ or embroideredand. the pattern placement will be unique on each such garment. agencies turQuoise shall have no liability in case products are sold out, nor for image or typographical errors on the website, inaccurate prices and incorrect information with regards to whether a product is in stock. The customer will be informed in these cases through e-mail.
FORCE MAJEURE
agencies turQuoise is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements. VAT number: SE556863403301. For any further information or questions please contact us at Customer Service.
PRIVACY POLICY & COOKIES
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