At Agencies Turquoise, we carefully prepare every order to ensure it arrives safely and in perfect condition. Below you'll find information about shipping, delivery, and collection.
Order Processing
Orders are normally processed within 1–3 business days. During holidays, promotions, or peak seasons, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email including a tracking number so you can follow your delivery.
Shipping
We work with trusted shipping partners to deliver your order as quickly and securely as possible.
Delivery times vary depending on your destination and the shipping method selected at checkout.
Please note that delivery estimates are provided by the carrier and cannot be guaranteed. Agencies Turquoise is not responsible for delays caused by shipping companies, customs clearance, weather conditions, or other circumstances beyond our control.
Click & Collect
If you choose Pick Up in Store, we'll notify you by email as soon as your order is ready for collection.
Please bring a valid photo ID when collecting your order.
If someone else is collecting the order on your behalf, both your ID and the representative's ID must be presented.
Orders not collected within 14 days may be cancelled and refunded.
Collection Address
Agencies Turquoise
Järnvägsgatan 1
645 31 Strängnäs
Sweden
Uncollected Shipments
If a parcel is not collected and is returned to us by the shipping carrier, we reserve the right to deduct the actual shipping and handling costs incurred before processing your refund.
Damaged or Lost Shipments
Most of our shipments are insured during transport.
Please inspect your package immediately upon delivery.
If the package appears damaged, report it directly to the carrier before accepting the delivery whenever possible, and contact us as soon as possible at info@agenciesturquoise.com.
If you believe your shipment has been lost during transit, please contact us immediately so we can assist you in locating your order.
International Shipping
We ship to customers worldwide.
Please note that delivery times may vary depending on your destination country and local customs procedures.
For shipments outside the European Union, additional customs clearance may be required before delivery.
For more information about customs charges, please see our Customs & Duties Policy.
Questions
If you have any questions regarding shipping or delivery, we're always happy to help.
Email: info@agenciesturquoise.com
